Comparison · Asterisk call centers
QueueMetrics alternative for Asterisk call centers
Asterisk-Queue.AI is an alternative to QueueMetrics for Asterisk call centers. It covers the daily essentials, real-time wallboards and SLA statistics, and adds AI call transcription, automatic summaries and sentiment analysis. It connects to an existing Asterisk, FreePBX or Wazo PBX through an API, starting at $59 per month.
Comparison based on publicly available information as of 11 September 2026. Features change, so check the QueueMetrics website for their current offering.
What QueueMetrics does well
- QueueMetrics, from the Italian vendor Loway, is the most established queue analytics product in the Asterisk ecosystem.
- It offers a very deep metric catalogue, well beyond what most call centres use day to day.
- It provides live call control for supervisors, including spy, whisper and barge.
- It is available both on-premise and cloud-hosted, which suits organisations with strict hosting requirements.
Where Asterisk-Queue.AI is different
The product is built around AI call intelligence rather than metric breadth: transcription, summaries and sentiment on every call, not on a sample.
Fewer metrics, chosen for daily decisions, instead of a catalogue most teams never open.
An integrated WebRTC softphone lets agents work entirely in the browser.
Automatic quality scoring evaluates agents against your call scripts, instead of manual form filling.
Setup is an API integration, which shortens the path from decision to first dashboard.
QueueMetrics and Asterisk-Queue.AI side by side
| Capability | QueueMetrics | Asterisk-Queue.AI |
|---|---|---|
| Historical queue statistics | Very extensive | Yes, focused set |
| SLA and answer time reports | Yes | Yes |
| Real-time wallboard | Yes | Built in |
| Live call control, spy and whisper | Yes | Not currently offered |
| Word-for-word call transcription | Not part of the core product | Yes |
| Automatic call summaries | Not part of the core product | Yes |
| Sentiment analysis | Not part of the core product | Yes |
| Automatic quality scoring | Manual evaluation forms | Automatic, script based |
| WebRTC softphone in the browser | Separate product | Built in |
| Hosting | On-premise or cloud | Cloud, connects to your PBX |
| Entry price | Per-agent licensing | From $59 per month |
When to switch, and when to stay
Switching makes sense if
- You use a fraction of the metrics you pay for and want call intelligence instead of more charts.
- Quality review is a bottleneck because nobody has time to listen to recordings.
- You want a modern interface your supervisors do not have to be trained on.
- You would rather integrate through an API than maintain a reporting installation.
Stay where you are if
- You depend on live call control, spy, whisper and barge, in your daily supervision.
- You need on-premise hosting with no external processing of call audio.
- Your reporting requirements are genuinely deep and the metric catalogue is the reason you bought the product.
Frequently asked questions
- Is Asterisk-Queue.AI a full replacement for QueueMetrics?
- It replaces the queue reporting and wallboard part for most call centres, and adds AI call intelligence on top. It does not currently offer live call control such as spy, whisper and barge, so teams that rely on those should check that requirement first.
- Do I have to change my Asterisk PBX?
- No. Asterisk-Queue.AI connects to your existing Asterisk, FreePBX, Wazo or Issabel installation. Your dialplan, SIP trunks and carrier stay unchanged.
- What does the AI produce for each call?
- A word-for-word transcription, an automatic summary of the conversation, a sentiment indicator, and a quality score measured against your call scripts.
- How is it priced compared with QueueMetrics?
- Asterisk-Queue.AI starts at $59 per month. QueueMetrics is licensed per agent, so the comparison depends on your team size. Ask for a quote with your agent count to compare like for like.
- Can I try it before migrating?
- Yes. An online demo is available without creating an account, and both tools can read the same Asterisk installation in parallel during an evaluation.
See it on your own queues
The demo runs online without an account. If you would rather talk it through, an Asterisk engineer replies within one business day.
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