Comparison · Asterisk call centers
Asternic alternative for Asterisk call centers
Asterisk-Queue.AI is an alternative to Asternic Call Center Stats that adds artificial intelligence to queue reporting. It combines real-time wallboards and SLA statistics with word-for-word call transcription, automatic call summaries and sentiment analysis. It connects to an existing Asterisk, FreePBX or Wazo PBX through an API, with no PBX replacement.
Comparison based on publicly available information as of 11 September 2026. Features change, so check the Asternic website for their current offering.
What Asternic does well
- Asternic Call Center Stats is a long-established queue reporting tool for Asterisk, with a free edition and a paid Pro edition.
- It is written by the author of FOP2, the Flash Operator Panel, so the reporting and the real-time panel come from the same source.
- It parses the Asterisk queue log directly, which makes it predictable and self-hosted by design.
- For teams that only need historical queue statistics on a small installation, the free edition is often enough.
Where Asterisk-Queue.AI is different
Every call is transcribed word for word, then summarised automatically, so a supervisor reads a conversation instead of listening to it.
Sentiment analysis flags the calls that went wrong, which turns quality review from sampling into full coverage.
Agents answer calls in the browser through an integrated WebRTC softphone, with no third-party softphone to deploy.
Setup is an API integration rather than SQL scripts and configuration files to maintain.
The interface is built for daily use on a wallboard screen, with a dark mode and responsive layouts.
Asternic and Asterisk-Queue.AI side by side
| Capability | Asternic | Asterisk-Queue.AI |
|---|---|---|
| Historical queue statistics | Core focus | Yes |
| SLA and answer time reports | Yes | Yes |
| Real-time wallboard | Through FOP2 | Built in |
| Word-for-word call transcription | Not part of the product | Yes |
| Automatic call summaries | Not part of the product | Yes |
| Sentiment analysis | Not part of the product | Yes |
| WebRTC softphone in the browser | Not part of the product | Built in |
| Setup method | Queue log parsing, self-hosted | API integration |
| Keeps your existing PBX | Yes | Yes |
| Entry price | Free edition, paid Pro edition | From $59 per month |
When to switch, and when to stay
Switching makes sense if
- You review call quality by hand and cannot listen to enough calls to be fair to your agents.
- You want to know why a queue underperforms, not only that it underperformed.
- Your supervisors live on a wallboard screen and the current interface slows them down.
- You want call data in your CRM or business tools through a documented API.
Stay where you are if
- You only need historical queue statistics and the free edition already covers you.
- Your policy forbids sending call audio to an external processing service.
- You have deep custom reports built on the Asternic schema that you are not ready to rebuild.
Frequently asked questions
- Do I have to replace my Asterisk PBX to use Asterisk-Queue.AI?
- No. Asterisk-Queue.AI connects to your existing installation, whether it is plain Asterisk, FreePBX, Wazo or Issabel. Your SIP trunks, your dialplan and your carrier stay as they are.
- Can I run Asternic and Asterisk-Queue.AI at the same time?
- Yes. Both read from the same Asterisk installation without conflicting, so you can keep your existing reports running while you evaluate the AI features on real traffic.
- What does the AI actually produce for each call?
- A word-for-word transcription, a short summary of what was said and decided, and a sentiment indicator. Supervisors use the summary to triage and open the full transcription only when needed.
- How much does Asterisk-Queue.AI cost?
- Pricing starts at $59 per month. Asterisk support, queue configuration and custom development are quoted separately, free of charge and without commitment.
- How long does the migration take?
- The connection to an existing Asterisk is an API integration rather than a PBX change, so a working installation is usually a matter of hours rather than weeks. A free demo is available online without creating an account.
See it on your own queues
The demo runs online without an account. If you would rather talk it through, an Asterisk engineer replies within one business day.
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